Privacy Policy

Privacy Policy

This Privacy Policy describes how Caello Sports (www.caello.com) (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

For any privacy-related questions, complaints, or for more information about our privacy practices, please contact us via our contact page or by e-mail at info@caello.com.

Collecting Personal Information

When you visit our website, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. Here, "Personal Information" refers to any information about an identifiable individual, as detailed below.

Device Information

  • Purpose of Collection: To load our website accurately for our users and to perform analytics to optimize the user experience.

  • Source of Collection: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a Business Purpose: Shared with our website and e-commerce platform provider, Squarespace, and with delivery services used by the store.

  • Personal Information Collected: Includes web browser version, IP address, time zone, cookie information, sites or products viewed, search terms, and interaction with our website.

Order Information

  • Purpose of Collection: To provide products or services, process payment, arrange shipping, provide invoices/order confirmations, communicate with you, screen orders for risk or fraud, and provide information or advertising in line with your preferences.

  • Source of Collection: Directly collected from you.

  • Disclosure for a Business Purpose: Shared with our e-commerce platform Squarespace, payment gateways (Square Payments, Stripe Payments, PayPal), fulfillment partners, and shipping companies.

  • Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

  • Purpose of Collection: To provide customer support.

  • Source of Collection: Information provided by the user or acquired from website usage and purchase processing.

  • Personal Information Collected: Includes name, email address, phone number, order number, delivery address, date of purchase, price, gift cards, payment method, etc.

Minors

The Site is not intended for individuals under the age of 14. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at info@caello.com to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example, we use Squarespace to power our online store. More about how Squarespace uses your Personal Information can be found here: Squarespace Privacy Policy.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information for targeted advertisements or marketing communications we believe may be of interest to you. For example, we may use Google Analytics for site usage understanding. More on Google's use of your Personal Information here: Google Privacy Policy. Opt-out of Google Analytics here: Google Analytics Opt-out.

Opt-out of targeted advertising by visiting links such as Facebook Ads Settings, Google Ads Settings, etc. Additionally, opt out of some services by visiting the Digital Advertising Alliance’s opt-out portal.

Using Personal Information

We use your Personal Information to offer products for sale, process payments, ship and fulfill your order, and keep you updated on new products, services, and offers.

Lawful Basis

For residents of the European Economic Area (“EEA”), we process your personal information under lawful bases such as your consent, the performance of our contract with you, compliance with legal obligations, protection of vital interests, public interest tasks, and our legitimate interests which do not override your rights and freedoms.

Retention

We retain your Personal Information for our records unless and until you ask us to erase this information. For erasure requests, see the ‘Your rights’ section below.

Automatic Decision-making

We do not engage in fully automated decision-making using customer data. Our processor Squarespace may use limited automated decision-making for fraud prevention.

Your Rights

  • GDPR: If you're an EEA resident, you have rights to access, port, correct, update, or erase your Personal Information. Your data is initially processed in Ireland and then transferred outside Europe, including to Canada and the U.S. For GDPR data transfer compliance, see Squarespace Privacy Policy.

  • CCPA: California residents have similar rights to access, port, correct, update, or erase their Personal Information.

Cookies

We use different types of cookies to optimize your experience on our Site and to provide our services. For details on the cookies used, visit Squarespace Cookie Policy.

Do Not Track

We do not alter our data collection and usage practices in response to “Do Not Track” signals from your browser.

Changes

We may update this Privacy Policy to reflect changes in our practices, operational, legal, or regulatory reasons.

Complaints

For any complaints, please contact us using the details provided in the “Contact” section above.

Last Updated

November, 15th 2023