Welcome to Caello Sports, your go-to destination for quality soccer gear. We are dedicated to delivering your orders efficiently and sustainably within Canada. Here are the details of our shipping policy:

Shipping Within Canada

Flat Shipping Rate: We charge a flat rate of $14,90 for shipping and only $9 per additional item.

Free Shipping Promotion: Enjoy free shipping on orders over $199.

Carriers: We use various logistics partners to select the most appropriate carrier for your order, which may include Canada Post, UPS, FedEx, among others.

Processing Time: Orders are processed within 7 days, including weekends.

Delivery Times: Delivery times vary based on the carrier and your location.

Tracking: A tracking code will be provided via email once your order is shipped. Further tracking notifications are under development.

Excluded Locations: Currently, we do not ship to P.O. boxes.

Handling of Orders

Order Changes and Cancellations: Orders can be changed or cancelled if not yet shipped. For orders shipped to the wrong address, refer to our refund policy.

Damaged or Lost Items: For damaged items, please refer to our refund policy. For lost items, after an investigation, we may offer a replacement or refund.

Eco-friendly Packaging: We prioritize environmental responsibility by minimizing packaging materials and avoiding plastic.

Peak Seasons and Holidays

Adjustments: During peak seasons or holidays, we may adjust shipping times. These changes will be clearly communicated during the shopping process.

Returns and Exchanges

Shipping Costs: Shipping costs may be retained in cases of returns and exchanges. Please refer to our refund policy for more details.

Future Developments

International Shipping: We are exploring options for international shipping. Stay updated by subscribing to our newsletter for announcements and more.

Thank you for choosing Caello Sports for your soccer needs. We are committed to providing you with a seamless shopping and shipping experience.